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FAQs

Care instructions for our silicone products:

  • Wash before first use with warm soapy water. Avoid any abrasive cleaners or scrubbing brushes so the silicone doesn't get scratched.
  • Our silicone plates are dishwasher safe (top rack only) or hand wash with dish soap and warm water and let air dry.
  • For any stains (see below)
  • Some scented washing products may leave a residue odour or taste in the silicone plate dish so we recommend using products with little or no scent.

Care instructions for our wood products:

Wood is a natural item so natural variations can happen. Natural wood can crack and break with improper handling or forceful impact if there is a knot or crack. Always check for wear and tear before each use to ensure safety. Our wooden handled spoons should not be soaked in water but simply wiped down with a damp cloth. Once dry, use a small amount of natural oil to condition the wood and keep it from drying and cracking. You can use a natural oil of your choice such as olive oil, coconut oil or a natural wood seal made of beeswax or candelilla wax.

 

 

Removing odours from silicone: 

We have found a few procedures that have been successful at removing the unwanted odours or tastes and refresh the silicone to stick better in the case of hard water or soap build-up.

  • Try using a rinse agent in your dishwasher to reduce mineral build-up.
  • Coat the dish with a mixture of white vinegar and baking soda using the ratio of 1 tbsp of white vinegar to 2 tbsp of baking soda. Allow the coated dish to sit overnight. Rinse and dry thoroughly.

Suction

To get the best suction out of your bowl or plate, clean the surface to prepare for for the bowl/plate application (this is really important.) The bowl/plate will not have good suction is the surface is not clean.
  • Next dry the surface and press firmly in the centre of the bowl/plate - using either your finger or the tip of the spoon.
  • Then apply the bowl/plate (after pressing down on the bowl/plate including centre and sides) then check the suction.
  • To release simply lift the tab on the suction base.
  • For extra stick you can also try and dribble a few droplets of water on a clean, dry surface for optimum suction.
Our suction bowls and plates stick best to smooth, non-porous surfaces such as plastic, tile, glass, fibreglass or metal. High chairs or wooden surfaces that are textured, porous or have slight curves will make it difficult to achieve lasting suction power.

Stains

Whilst our silicone products are stain resistant they are not stain proof.

Slight staining may occur if the product has come into contact with strong oil-based foods (For instance: tomato or oil based sauces)

To try to remove residue stains, soak in grease cutting dish soap and very hot water and leave to soak. Tough stains may need to be left for an hour. Next using a non abrasive sponge scrub the stain. For those really tough stains  we also suggest you try a little bit of baking soda. We also suggest that you do not leave your silicone products unwashed for long periods as staining is more likely.

Unfortunately we cannot guarantee our products will be stainproof for all food this item comes into contact with and therefore we will not be able to provide refund or exchange on any stained products. If you follow the cleaning tip advice then you should be able to get your silicone product looking great again.

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